return-policy

Return policy

Last Updated: DEC., 4TH 2023

At Kilazastore, we want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions under which returns are accepted for products purchased through our website.

1. Eligibility for Returns:

We accept returns under the following circumstances:

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [number of days] days of receiving the item. We will provide instructions on how to return the item for a replacement or refund.

b. Incorrect Item Received: In the event that you receive the wrong item, please notify us within [number of days] days of receiving the product. We will arrange for the correct item to be sent or issue a return for a refund.

c. Size or Fit Issues: If the product does not fit as expected, you may be eligible for a return. Please check our size guide before making a purchase and contact us within [number of days] days of receiving the item.

2. Non-Eligibility for Returns:

Returns may not be accepted under the following circumstances:

a. Change of Mind: We do not accept returns for items purchased in error or due to a change of mind. Please review your order carefully before completing the purchase.

b. Used or Altered Products: We cannot accept returns for products that have been used, washed, or altered in any way.

3. Return Process:

To initiate a return, please contact us at [Your Contact Information] with your order number, a description of the issue, and any supporting documentation, such as images of damaged items. We will provide you with instructions on how to return the item.

4. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method to ensure that the return is received.

5. Refund or Replacement:

Upon receiving the returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, you will be eligible for a refund or a replacement, as per your preference.

6. Contact Information:

If you have any questions or concerns regarding our return policy, please contact us at:

  • Phone Number: +234 7034017668
  • Address: No 11 Thomas Salako Street, Ogba Bus Stop, behind Tantalizer Restaurant, Ogba, Ikeja, Lagos, Nigeria.
  • Email: [Your Email Address]
  • Website: https://kilazastore.com/

7. Changes to the Return Policy:

We reserve the right to update and modify this Return Policy. Any changes will be posted on this page with the updated date. It is your responsibility to review this Return Policy periodically for changes.

By making a purchase through Kilazastore, you agree to the terms outlined in this Return Policy. If you have any concerns, please contact us before making a purchase.