refund-policy

Refund policy

Refund Policy for Kilazastore

Last Updated: 4th Dec, 2023

At Kilazastore, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made through our website.

1. Eligibility for Refund:

We offer refunds under the following circumstances:

a. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [number of days] days of receiving the item. We will initiate a refund or replacement after assessing the issue.

b. Incorrect Item Received: In the event that you receive the wrong item, please notify us within [number of days] days of receiving the product. We will arrange for the correct item to be sent or issue a refund.

c. Cancellation of Order: If you wish to cancel your order, please contact us as soon as possible. Refunds for canceled orders are subject to our cancellation policy.

2. Non-Eligibility for Refund:

Refunds may not be issued under the following circumstances:

a. Change of Mind: We do not provide refunds for purchases made in error or due to a change of mind. Please review your order carefully before completing the purchase.

b. Delay in Shipping: While we make every effort to ensure timely delivery, we are not responsible for shipping delays caused by external factors, such as weather, customs, or carrier issues.

3. Refund Process:

To initiate a refund, please contact us at +234 7034017668 with your order number, a description of the issue, and any supporting documentation, such as images of damaged items. We will review your request and respond within 2 days.

4. Cancellation Policy:

Orders canceled within [number of hours or days] hours of purchase are eligible for a full refund. Cancellations requested after this period may not be eligible for a refund, depending on the status of the order.

5. Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us at:

  • Phone Number: +234 7034017668
  • Address: No 11 Thomas Salako Street, Ogba Bus Stop, behind Tantalizer Restaurant, Ogba, Ikeja, Lagos, Nigeria.
  • Email: [Your Email Address]
  • Website: https://kilazastore.com/

6. Changes to the Refund Policy:

We reserve the right to update and modify this Refund Policy. Any changes will be posted on this page with the updated date. It is your responsibility to review this Refund Policy periodically for changes.

By making a purchase through Kilazastore, you agree to the terms outlined in this Refund Policy. If you have any concerns, please contact us before making a purchase.