cancellation-policy

Cancellation policy

Cancellation Policy for Kilazastore

Last Updated: Dec., 4th 2023

At Kilazastore, we understand that circumstances may arise requiring you to cancel an order. This Cancellation Policy outlines the terms and conditions under which cancellations are accepted for products purchased through our website.

1. Cancellation Window:

Orders can be canceled within [number of hours or days] hours of the purchase. Please note that we process orders quickly, and after this time frame, cancellations may not be possible.

2. Eligibility for Cancellation:

You may be eligible to cancel your order under the following circumstances:

a. Change of Mind: If you decide to cancel your order due to a change of mind, you must do so within the specified cancellation window.

b. Product Availability: In the rare event that a product becomes unavailable after your order is placed, we will notify you, and you will have the option to cancel the order for a full refund.

3. How to Cancel an Order:

To cancel an order, please contact us at [Your Contact Information] with your order number and the reason for cancellation. We will confirm the cancellation and process any eligible refunds.

4. Non-Eligibility for Cancellation:

Orders that have already been processed, shipped, or are in transit are not eligible for cancellation. In such cases, please refer to our Return Policy for further assistance.

5. Refund Process:

If your order is eligible for cancellation, we will process the refund using the original payment method. Please allow [number of days] days for the refund to be reflected in your account.

6. Contact Information:

If you have any questions or concerns regarding our cancellation policy, please contact us at:

  • Phone Number: +234 7034017668
  • Address: No 11 Thomas Salako Street, Ogba Bus Stop, behind Tantalizer Restaurant, Ogba, Ikeja, Lagos, Nigeria.
  • Email: [Your Email Address]
  • Website: https://kilazastore.com/

7. Changes to the Cancellation Policy:

We reserve the right to update and modify this Cancellation Policy. Any changes will be posted on this page with the updated date. It is your responsibility to review this Cancellation Policy periodically for changes.

By making a purchase through Kilazastore, you agree to the terms outlined in this Cancellation Policy. If you have any concerns, please contact us before making a purchase.